When it comes to outsourcing commercial cleaning, you’ve got two main choices: Do you choose a more local small one or a national cleaning company? Both options have their perks and pitfalls, but there are some pretty compelling reasons why small businesses often come out on top, even if you have multiple sites across different locations.
MULTI-SITE DILEMMA
If you’re managing several sites, it might seem easier to pick a national cleaning company. After all, one point of contact sounds convenient, right? One phone number to call, one invoice to track. But here’s the catch: even with a national company, the company will still issue multiple invoices, one for each site, you’ll still have to make multiple phone calls or send multiple emails, it’s just that it will all be to the same company. You’ve put all your eggs in one basket. If something goes wrong with the company itself, if you have cleaning issues, invoicing issues, then the likelihood is you have issues in not just one or two of your sites, but all of them, and that’s a lot of work!
Choosing a small, local cleaning company for each site, or to cover several, might mean contacting different businesses, but you will get personalised service, quicker response times, and a team that actually cares about your company’s custom. They will go above and beyond to prove you’ve made the right choice and keep your journey with them running as smoothly as possible.
SUPPORT YOUR LOCAL ECONOMY
National cleaning companies send money out of the community to corporate headquarters, with little direct benefit to the local economy. Local jobs and small businesses get overlooked in favour of centralised processes.
Choosing a small commercial cleaning business lets you support a local business in your area and keeps money in your local economy. Boosting the health and well-being of both the surrounding community and the staff working on the site. By working with a business that invests in your community, you help create a stronger, more vibrant local economy, and honestly, who doesn’t want that?
TAILORED CLEANING
Big companies tend to follow rigid procedures, standard packages and a one-size-fits-all approach. They have a set cleaning regime on how things are done.
Whilst small businesses view clients as individuals and as such treat clients’ cleaning requirements as unique. Small businesses will be more flexible and ready to adapt the scheduling and services they offer. They are better able to accommodate last-minute schedule changes, requests, or adjust services and products to suit each customer’s needs.
DIRECT COMMUNICATION
When you call a national company, you very often call a head office switchboard and have to go through layers of management. Time needs to be scheduled to follow up on your concerns before anything is investigated and fed back to your cleaner. This is a frustration we hear a lot from incoming clients.
Small business means direct communication with the supervisor (and if needed, the owner or senior management). With direct access to the people in charge, you can be assured that feedback or concerns are heard and addressed promptly, with clear accountability. Client requests can be dealt with without going through lengthy procedures or approvals. With this one-to-one communication and attention, you can feel more confident in the quality of service you receive.
PASSION THAT SHINES THROUGH
National cleaning companies often treat cleaning like just another transaction. This lack of personalisation and genuine care trickles down to the staff, and straight back to the clients. The result? Lower staff motivation, high turnover, and unfortunately, a dip in cleaning standards.
On the flip side, every small cleaning business is born from passion. This passion translates into better service, creative problem-solving and a real desire to go above and beyond for their clients. Serving smaller areas, these businesses thrive on referrals and recommendations, so customer satisfaction is everything.
QUALITY OVER QUANTITY
National companies often juggle hundreds of clients, which leads to inconsistent services and impersonal interactions.
Because smaller cleaning companies work with fewer customers, they can focus on providing exceptional service to each one every single time. With the owners and managers more involved in daily operations, this level of personal attention means you can expect a well-trained cleaning team, consistently held to high standards.
There are many benefits to choosing a small local commercial cleaning business over a national company. From personalised service and direct communication to supporting the local economy and receiving a passionate service. These compelling reasons make small businesses a great choice for your commercial cleaning needs.
How Solutions Can Help
Solutions Services Ltd has:
The power of the big – the care of the small!
We are an SME commercial cleaning company based in Rugby, serving all areas throughout Warwickshire and parts of Leicestershire.
Looking for a commercial cleaning company and not sure if we cover your area? please get in touch with our friendly team!
Fully equipped with over 30 years in commercial cleaning, from warehouses to schools and offices to communal areas. We have the passion, knowledge and skills needed to maintain a clean, healthy environment throughout your workspace and premises.
For a list of all of our services, please click here.
